Retrun Policy

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

· It is within 05 Days from the delivery date.

· All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

· Refund/replacement for products are subject to inspection and checking by Nilkhet Book Market team.

· Nilkhetbook.market is selling various types of products, mainly books and stationeries. Products are shown on our website all are not available in our stock/warehouse. If you ordered any product that is stock out we will contact our suppliers then we will send it to you. If any Product will totally stock out from suppliers, we will not able to send you that.

· Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

· Please note that the Cash on Delivery charge (if any) and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

· If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.


Reasons for returns & replacement:

· If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition.

· If any product is not matched or we send wrong products please return it with unused condition.

· You have to claim the return of the product within 5days. Sorry, a return isn't possible after the 5 days limit. You can reach our team for further questions 24/7under order@nilkhetbook.market.


How to return:

Contact Nilkhet Book Market Customer Care team by calling +8801971899297 or by emaili: order@nilkhetbook.market within 05 days after receiving your order.

There are two ways to return/replacement the product to us. In Dhaka City, we offer a free pick up service for your return/replacement. Other than Dhaka City, you have to send the product on your own to our office address.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.


Refund Policy:

· The refund will be processed after we have completed evaluating your return.

· Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.

· Please note that the Cash on Delivery charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

· If you have selected Cash on Delivery (COD), there is no amount to refund because you haven't paid for your order.

· For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.

· If online payment is made once more due to technical error, payment refund will be made.

· Please note that Nilkhetbook.market is not obligated to refund the user's money what he/she paid until the product status changed to "Returned".

· You will receive a refund anytime between 7-10 working days. If you don’t receive a refund within this time, please write to us at order@nilkhetbook.market and we shall investigate.